Shipping Policy

Shipping Costs

Shipping costs are calculated based on the weight and size of your order, as well as the shipping method you choose. You can view the shipping costs for your order during checkout.

Shipping Times

Orders are typically shipped within 1-2 business days of being placed. Shipping times vary depending on the shipping method you choose and your location. You can view the estimated shipping times for your order during checkout.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the status of your order online.

International Shipping

We currently ship to over 50 countries worldwide. International shipping costs are calculated based on the weight and size of your order, as well as the shipping method you choose. You can view the shipping costs for your order during checkout.

Customs and Duties

For international orders, you may be responsible for paying customs and duties. These charges are determined by your local customs office and are not included in the shipping costs. Please contact your local customs office for more information.

Returns and Exchanges

If you are not satisfied with your order, you may return it within 30 days of purchase for a full refund. Returned items must be in new and unused condition, with all original packaging.

To return an item, please contact our customer service team at support@vacniq.com. We will provide you with a return shipping label and instructions.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team at support@vacniq.com within 7 days of receipt. We will arrange for a replacement or refund.

Questions

If you have any questions about our shipping policy, please contact our customer service team at support@vacniq.com.